Clearnox helps you optimize the management of your collections with several tools, including follow-up scenarios.
We strongly recommend automating some collection tasks to save time and focus on other collection tasks that cannot be automated.
To do this, simply configure your follow-up scenario steps by selecting automatic sending on the scenario editing page, accessible via Configure > Scenarios for administrators of your Clearnox account.
Follow-ups will be automatically sent at a set time during the night without any manual action required.
You can easily identify automated follow-up actions on the page Follow > Activities, where the "sender/actor" column indicates "Automatic sending" for automated actions.
Frequently Asked Question: If the data synchronization fails, are automatic reminders still sent? No, automatic reminders are only sent if a successful data synchronization has occurred within the last 24 hours. If you synchronize your data less frequently, please contact Clearnox support to extend this 24-hour window.
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